FAQ

About Artizone's service

My Zone

Placing an order (for local delivery)

Placing an Order (for nationwide shipping)

Home delivery (Dallas / Chicago)

Home delivery info (for nationwide shipping)

Payment info

Payment methods

Artizone discounts

Artizone Reward balance

Artizone choice program

About Artizone's service

What is Artizone?

Artizone is an online specialty food shopping community – a zone for artisans.

Artizone offers you the opportunity to buy from your favorite artisans with the convenience of online shopping. We follow the lead of artisans in providing the best food and groceries, adding value by making the online and delivery service a fun, easy and social experience.

Why should I shop at Artizone?

Because you appreciate local, healthy and tasty food… and you’d rather spend your time enjoying it, instead of driving around shopping and collecting it.

How do I shop at Artizone?

You can shop-hop from one store to another, adding the products you like from each store to your Artizone shopping cart. Then register (1st visit only), check out and choose your delivery time, which is based on the products’ availability and the stores’ opening hours. That’s it! It’s just that simple. And you can be sure that we’ll deliver on time.

Where does Artizone deliver?

Artizone maintain two home delivery services:

  • Local delivery service in the Chicago and Dallas metropolitan areas. For each metropolitan area we offer the finest products from local artisan shops including fresh produce, meat, fish, cheese, groceries and more.
  • Nationwide shipping throughout the continental USA. We ship the nonperishable products offered by our Dallas artisan shops.

How can I navigate between Chicago, Dallas & Shipping site?

By hovering over the site name on the left side of the header, you can switch between the sites.

Is your site secure? What kind of data do you collect about me?

All the information we process is transferred and stored securely, respecting your privacy. We keep only the information that’s absolutely required for us to provide you with our online shopping services, and we don’t use the stored information for any other purposes. For more information, refer to our Privacy Statement.

Can I change my account details, such as password, email address, etc …?

You may change any detail in your profile after you log in.

Simply click on the “My Account” link at the top right of Artizone’s homepage. A new window will pop up, allowing you to change your account's details.

How does the "Bring Your Friends" Program work?

Sharing is caring – you already know that, but did you know that on artizone sharing also means earning? When you invite your friends to artizone they get 10% off their first order, and you get 10% of that order’s value loaded into your personal artizone wallet. Yay!

How do you invite your friends? We have created a personal promo code just for you. You can share that code on Facebook and Twitter or even mail it to your friends directly from here.

Alternatively, you can just tell them the code (it's a cool, memorable one, trust us) – your friends can enter it during checkout when they complete their first order.

The more friends you invite – the more you earn! (lifetime glory for introducing them to artizone is an added bonus)

Why is the plate icon shown next to some products?

This icon is part of the ‘MyPlate’ campaign created by the USDA and endorsed by First Lady Michelle Obama to promote healthier eating. The icon indicates a product's food group and its main nutritional value. Clicking this icon opens the food group's page on the USDA site, e.g., "Protein", which provides information about recommended quantities and usage for this food group.

You can also use the search box to look up products from one of the food groups, such as "Grains". Note that not all products actually belong to one of these major food groups, e.g., olive oil.

How to contact Customer Care

Phone:1-888-895-7562

Web: Use the contact us link at the need more help link on our home page

Chat: Use the Online Chat button at the need more help link

My Zone

What is My Zone?

My Zone shows your order history, all items you ever ordered from Artizone, sample shopping lists and your own lists.

What is My Wallet?

Your Wallet contains the following tabs:

  • Balance, includes gift cards you have activated, as well as bonuses, rewards or reimbursements from Artizone
  • Gift Cards, enables you to activate Artizone gift cards and displays gift cards you have already activated
  • Coupons, lets you save Artizone coupons and displays coupons you have already saved to your wallet as well as coupons you have already used
  • Credit cards, which you have authorized Artizone to remember during the checkout process in previous orders

Placing an order (for local delivery)

Why are there several delivery options?

We understand that sometimes, you need your items to be delivered to you as soon as possible. This is why we have created several delivery options for you to choose from (when applicable):

  • Speedy – Some of the stores are opened on different times, which may affect the final delivery date of your delivery. The speedy delivery option means we're delivering the items as soon as they become available at the artisans' stores, without being dependent on other artisans. This multiple deliveries option is the best to use when you need some of the items sooner than others.
  • Minimum Deliveries – delivering products together when possible. If you're not in a hurry, or planned ahead already, this is the option for you. The minimal amount of deliveries which will combine all the items from all stores.
  • Convenient - We call it "the best of both worlds". We've calculated the best option for you in case you want some of your items early on one hand, and don't mind waiting for the rest on the other hand. This option features less deliveries then the Speedy option.

On each tab, the items which are available for delivery will appear under each tab according to the date & delivery time choice.

What do I do on the delivery options?

When you reach the checkout's Delivery Options phase, you might see more than 1 delivery option (based on the items in your cart). In this case, you first need to choose a delivery option – Speedy, Minimum Deliveries or Convenient.

Under each tab, you will see the available delivery dates for groups of items. Please use the dropdown to choose the delivery time that works best for you, or choose a different date and time altogether. You can also choose a self pick-up option from that dropdown, where applicable.

If your order contains gift cards, vouchers or subscription items, these will appear at the bottom of each of the Delivery Options tabs, since they are delivered in different methods.

What if I’d like to add my own special requests?

There are two type of comment you can share with us:

1. Comments for a product – When adding any product to your cart you are able to add a specific comment for the providing vendor to see. This may also be updated when viewing the cart.

2. You may specify your comments or instructions for your order delivery in the Comments field during the checkout process. In the Comments field you may add special requests that are generic to the whole order or specific for the delivery.

What happens if you run out of a product I’ve ordered?

You’d probably be suspicious of a fresh market that claims to have every product in stock at all times. So, if we don’t have what you’ve ordered, we’ll use the substitution preference that you chose in the checkout process. In any case, you’ll only be charged for what you actually receive.

What's the meaning of the "pre-order" marking I see on some products?

The "pre-order" sunburst lets you know about a product that can be ordered in advance of the date when it will first be available. That can mean –

  • New products which will be ready starting from a certain date.
  • Special products prepared in limited quantities for a specific period of time or around a particular holiday, like Thanksgiving, Christmas or Valentine's Day.
  • Products that will be newly available again after a shop's vacation time

How can I pre-order a product?

Some of our artisans feature items which can be pre-ordered, Holidays dishes for example (you want to make sure to get a great turkey on time). These items' buttons say "Pre-Order" and are colored in yellow. Simply add them to your cart by clicking that button.

If you have more items in your cart you will be able to deliver them in separate orders. Some items can be delivered together with your pre-order items in the same order delivery, if you wish to do so.

Is there an easy way to repeat my order?

Of course! Currently you can create a recurring delivery only if your cart is delivered in one order. During checkout, mark the "Receive This Order Weekly" checkbox on the Delivery Info screen. You can then choose to receive this order weekly, biweekly or every 4 weeks on the same day of the week and during the same time slot, and always delivered the same way - either by home delivery or by picking it up yourself from the pickup location (where applicable).

Some items cannot be included in the recurring orders – gift cards (physical and electronic), vouchers and subscriptions.

You can suspend delivery of a recurring order for up to 3 months. This is done in My Zone > My Recurring Orders.

When you pause a recurring order, we’ll still deliver your next pending order. If you need to cancel that specific order, just call Customer Care at 1-888-895-7562.

If you ever want to delete the recurring order for good, just click the X on that specific recurring order on the My Zone page > My Recurring Orders.

How much do you charge for delivery?

For orders of $120 and above, delivery is free.

As different artisans have different availabilities, your cart may be delivered in more than one order.

A single order's delivery fee is $5.95. When your cart is delivered in more than one order, the delivery fee will be $3 for each order.

You can refer to the table below:

One order Two Orders Three Orders Four Orders
Carts Below $120 $5.95 $6 $9 $12
$120 and above Free! Free! Free! Free!

Can I send an order as a gift?

Absolutely! During checkout, make sure to mark the "This is a gift" checkbox on the Delivery Options screen. This will open a text box that will allow you to add any text you would like to send alongside your gift. From here on, it's on us. We will print your note on a nice paper and add it to the delivery. We will also make sure to detach the order's invoice and NOT provide it along with the order, but rather send it to you (the shopper) via e-mail.

That’s it - kick back and wait for that "Wow!!! This is the best gift ever!!!" call.

What time should I expect the delivery?

Our home delivery time slots are:
Dallas: 10 AM – 12 PM / 6 PM - 8 PM
Chicago: 10 AM – 12 PM / 7 PM - 9 PM / 8 PM - 10 PM
Based on the products you add to your cart and the stores' opening hours, we'll offer you a selection of delivery dates and times relevant to your order.

Are there any age restrictions?

We assume only adults over age 18 will do orders as requested when you register to the site and for alcoholic items you must be over 21.

How did we calculate the mileage and time you saved?

When you place an order with Artizone, at Checkout we show you how many miles and minutes you saved by shopping for groceries online with Artizone instead of driving from store to store. We calculate this based on the distance between your house and the distance you would drive to shop at each of the stores. (If we don’t have your address, the calculation is based on the distance from our warehouse to each of the stores.) Of course, Google Maps ® helped us figure out the distance and traveling time, but only you know how much time you really saved by not looking for parking, not waiting on line, and not having to drag all the grocery packages home…

In any case, during checkout we’ll tell you when the next delivery time is for the products you’ve chosen.

Why is there a difference between the total amount shown at checkout and the amount I was charged?

The difference in the charged amount can result from –

  • A price change between the time you ordered the product and the actual time it was charged; or
  • A slight difference in the actual weight of a product you ordered; for example, if you ordered a ½-lb of cheese, but the actual cut piece weighed slightly less or slightly more than 8 oz. In any event, we only charge you for what you actually receive.

Depending on the card policies, we'll try to charge the card for the whole amount in a single transaction; however, in rare cases, the card policy requires us to charge the card for the original order value and bill any excess charge in a separate transaction. When you combine the two charges, you'll see that they reflect the actual charge that was shown in the invoice you received.

If the final price is greater than the amount shown at checkout, we will deduct the additional charge from your Artizone Rewards balance; if the Artizone Rewards balance isn’t sufficient to cover the entire additional charge, we will charge your credit card for the amount remaining beyond the Artizone Rewards balance.

If the final price is lower than the amount shown at checkout, we will first reimburse your credit card up to the amount charged in the original order. Any remaining reimbursement will be added to your Artizone Rewards balance.

What if I’d like to change or cancel my order?

Being local means we get to know and respect each other. You can change your order using "My Orders" (remove / update quantities, Change delivery date/slot, Update billing information as well as indicate using the wallet in your order or not) as long as your order is in the "pending state". If you wish to add products to existing order, simply place a new order to the same delivery date. You will NOT be charged for delivery twice!. If you need to make changes after the order is no longer in "pending" state, please contact our Customer Care and we will make all efforts to assist. Please know that as we are dealing with fresh and perishable items, sometimes it will be impossible for us to cancel/change at no cost. Changing an order delivery time is permitted as long as the new delivery date is not more than 28 day's from the original date of delivery. For a later date, the order needs to be canceled and a new one should be placed instead.We're sorry, but campaigns used on previous order that were canceled as a result of this constraint cannot be applied to the new orders as our campaigns are time relevant.

We understand that special events are a part of our everyday lives and the artisans featured on this site love being a part of them. Each artisan will work hard to accommodate your special request for larger quantities of food however please note that the normal cancellation policy will not apply in these circumstances and you will be billed accordingly for any food that is ordered in an attempt to fulfill your order. It is up to the artisans to deem what amount of food is considered a "special event" based off their knowledge of day-to-day buying behaviors and experience with catering to special event quantities of food.

Can I tip my delivery person?

Delivery is an integral part of our business and we feel that all aspects are covered fairly by the delivery charge. If you would still like to leave a tip, please use this section to add it to your order and it will be given to your driver.

Placing an Order (for nationwide shipping)

What if I’d like to add my own special requests?

You may specify your comments or instructions for your order in the Comments field during the checkout process. In the product comments field that is next to each product in the cart view you may add special requests for any of the products or for the way in which products should be packaged for you.

What happens if you run out of a product I’ve ordered?

If we don’t have what you’ve ordered, we’ll use the substitution preference that you chose in the checkout process. In any case, you’ll only be charged for the groceries you actually receive.

What's the meaning of the "pre-order" marking I see on some products?

The "pre-order" sunburst lets you know about a product that can be ordered in advance of the date when it will first be available. That can mean –

  • New products which will be ready starting from a certain date.
  • Special products prepared in limited quantities for a specific period of time or around a particular holiday, like Thanksgiving, Christmas or Valentine's Day.
  • Products that will be newly available again after a shop's vacation time

How can I pre-order a product?

It all starts with the "Coming soon…" sunburst displayed in the upper left corner of a product's picture. When you click the "Pre-order, Free delivery" button at the bottom of the product's picture, the product is added to your cart. There, we list your pre-order items separately from the regular items, and ask you to choose home delivery or pickup for the pre-order items.

In Step 1 of the checkout process, we'll remind you of the delivery methods and times for both parts of your order, and you'll still have a chance to change your preferences for the order.

Do you charge extra for pre-order deliveries?

No, to the contrary. You will enjoy a free delivery of the specific order your pre-ordered items are in. For example, if you select to deliver your cart in 2 orders, the order in which the pre-ordered items are in will be delivered for free.

What is Artizone's policy on delivery rates?

Rates are calculated according to the service selected, weight of the package and the state to which the item is being shipped.

Are there any age restrictions?

We assume only adults over age 18 will do orders as requested when you register to the site and for alcoholic items you must be over 21.

What time should I expect the delivery? Can I place a same-day delivery order?

Artizone ships via FedEx. FedEx policy can be viewed here

What if I’d like to change or cancel my order?

You can change or cancel your order at any time. However, if you change or cancel after FedEx collects the order for shipping, you will need to return the products to our warehouse in perfect condition in order to receive your money back. You will be responsible for the shipping cost. In such a case, please contact Customer Care directly.

Home delivery (Dallas / Chicago)

Where does Artizone deliver?

Our current delivery areas are listed below. But even if you don’t live in one of these areas, you may still be able to pick up your order by yourself from one of our pickup locations.
Dallas area
75201, 75202, 75203, 75204, 75205, 75206, 75207, 75208, 75209, 75210, 75211, 75212, 75214, 75215, 75218, 75219, 75220, 75221, 75222, 75223, 75225, 75226, 75227, 75228, 75229, 75230, 75231, 75233, 75234, 75235, 75238, 75239, 75240, 75242, 75243, 75244, 75245, 75246, 75247, 75248, 75250, 75251, 75252, 75254, 75258, 75260, 75261, 75262, 75263, 75264, 75265, 75266, 75267, 75270, 75275, 75277, 75283, 75284, 75285, 75286, 75287, 75294, 75295
Addison
75001
Allen
75002, 75013
Carrollton
75006, 75007, 75008, 75009, 75010, 75011
Coppell
75019, 75099
Flower Mound
75022, 75027, 75028
Frisco
75033, 75034, 75035
Irving
75014, 75015, 75016, 75017, 75037, 75038, 75039, 75060, 75061, 75062, 75063
McKinney
75069, 75070, 75071
Plano
75023, 75024, 75025, 75026, 75074, 75075, 75086, 75093, 75094
Richardson
75080, 75081, 75082, 75083, 75085
Mesquite
75150
Lewisville
75029, 75056, 75067
Grapevine
76051, 76099
Southlake
76092

Chicago area
DuPage
60101, 60103, 60106, 60108, 60126, 60133, 60137, 60139, 60143, 60148, 60157, 60172, 60181, 60184, 60185, 60187, 60188, 60189, 60190, 60191, 60504, 60514, 60515, 60516, 60517, 60521, 60523, 60527, 60532, 60540, 60555, 60559, 60561, 60563, 60564, 60199, 60522, 60565
Lake
60010, 60015, 60035, 60040 , 60044, 60045, 60047, 60048, 60060, 60061, 60069, 60089
Cook - North East
60004, 60005, 60007, 60016, 60018, 60022, 60025, 60026, 60043, 60053, 60056, 60062, 60068, 60070, 60076, 60077, 60089, 60090, 60091, 60093, 60201, 60202, 60626, 60631, 60645, 60656, 60712, 60714, 60203
Cook - North West
60008, 60010, 60067, 60074, 60107, 60120, 60169, 60173, 60192, 60193, 60194, 60195, 60118, 60110
Cook – Center
60131, 60164, 60171, 60176, 60402, 60415, 60453, 60455, 60457, 60458, 60459, 60465, 60480, 60501, 60513, 60525, 60526, 60534, 60546, 60558, 60601, 60603, 60605, 60606, 60607, 60609, 60610, 60611, 60612, 60613, 60614, 60615, 60618, 60620, 60623, 60625, 60628, 60629, 60630, 60632, 60634, 60636, 60637, 60638, 60639, 60640, 60641, 60646, 60647, 60652, 60654, 60657, 60659, 60661, 60666, 60706, 60707, 60804, 60805, 60660, 60642, 60305, 60608, 60104, 60130, 60153, 60154, 60155, 60160, 60162, 60163, 60165, 60301, 60302, 60304, 60602, 60604, 60616, 60699, 60701,60607, 60651, 60621, 60653
Cook – South
60617,60643,60439
DuPage-West
60542


We look forward to expanding this list so if you live in Dallas or Chicago and want to enjoy the advantages of online grocery shopping with Artizone, please be patient and do let us know by sending us an email.

Do I need to be home for delivery?

As we wouldn’t leave fresh products outdoors, we ask you or someone else to be home when we deliver your online shopping order. That’s why we can’t deliver to PO boxes. By the way, when an order includes alcohol the person receiving the delivery must have an identification card such as a Texas driver's license or other Texas identification to prove they are over the age of 21.

Can I pick up my order by myself?

Not yet, but we’re working on it…

What happens if I can’t be there for the delivery time?

Contact our Customer Care and we’ll do our best to accommodate you.

What should I do if delivery is late, or if there are missing/extra/wrong/damaged products?

Our policy is straightforward: we’ll only charge you for the products that you ordered and received, and if there’s a mistake, we'll make things right – right away. If there’s a product you’re not happy with, keep it in its original packaging and contact Customer Care immediately for support.

If we are late, we'll do our best to assist you. Again, please call our Customer Care

Can I return a product directly to the store and receive a replacement/refund?

To keep things simple, our Customer Care representatives are the best people to deal with replacement/refund cases, so we ask you to contact them directly to resolve the situation.

Home delivery info (for nationwide shipping)

Where does Artizone deliver?

Artizone ships via FedEx throughout the continental USA.

Do I need to be home for delivery?

You do not need to be home when FedEx delivers your order.

What should I do if delivery is late, or if there are missing/extra/wrong/damaged products?

Our policy is straightforward: we’ll only charge you for the products that you ordered and received, and if there’s a mistake, we'll make things right – right away. If there’s a product you’re not happy with, keep it in its original packaging and contact Customer Care immediately for support.

If we are late, we'll do our best to assist you. Again, please call our Customer Care

Can I return a product directly to the store and receive a replacement/refund?

To keep things simple, our Customer Care representatives are the best people to deal with replacement/refund cases, so we ask you to contact them directly to resolve the situation.

Payment info

Payment methods

What are the payment methods?

Credit card: When placing your online shopping order, you must provide a valid credit card number. You may use Amex, MasterCard, Visa, Diners or Discover accounts. If we can’t process your payment, we’ll contact you by email or phone as soon as possible.

Artizone Rewards balance: You may also pay for your order using your Artizone Rewards balance, which includes gift cards, Artizone Rewards, or other bonuses from Artizone. If your Artizone Rewards balance is greater than the order total, we will deduct the order amount from your Artizone Rewards balance. If your Artizone Rewards balance is less than the order total, we will use the entire Artizone Rewards balance and then charge the remaining amount to your credit card.

Alcoholic beverages and Gift cards can be purchased only by credit card.

What is an Artizone Gift Card?

The gift card is a way for you to share the quality and convenience of online grocery shopping at Artizone with those you love. We offer $25, $50, $75 and $100 gift cards. Card may not be redeemed for cash except as required by law. Artizone may remove or add gift cards to the website offering at its own discretion. Gift cards cannot be purchased using coupons or any other mean of discount. artizone gift cards can only be used on the artizone website and cannot be used in any of the vendors physical store or own website.

We have two kind of gift cards available on our site (Both gift cards are used the same):

1. Electronic gift card – For the enthusiastic tree lovers (as we are) in which case will e-mail you the gift card code and image for your use

2. Plastic gift card – For those who need to pass it along in a more “formal” way than an e-mail we can ship a physical card to your delivery address within 2 days of placing the order

How do I add a gift card to my Artizone Rewards balance?

When you activate a gift card, its amount is added to your Artizone Rewards balance and is available for use during checkout. After you activate the card by selecting the Gift Cards tab in My Wallet and entering the gift card number there, you no longer need to keep the gift card code – we remember it for you! You can also activate a gift card during the checkout process by selecting the “Have a new gift card?” button.

Why do I receive an error "Wrong card number" when I try to use a gift card?

An error message, "Wrong card number" is displayed when you enter the letters "arti" in lower case when entering the gift card number. To use the gift card correctly, do the following:

  • Add groceries to the cart.
  • Begin the checkout process.
  • Enter the gift card number with uppercase letters: "ARTI*******"

How are Artizone Rewards added to my Artizone Rewards balance?

For every $50 you spend in qualifying orders placed with artizone, we'll add $1 to your artizone Rewards balance. That's great isn't it? Well, it's about to get even greater than that – for every 5 paid deliveries, you will get 20% of your total delivery back. That can cover the delivery for your next order!

artizone Rewards are earned on purchases of all products, including gift cards, but are not earned on the amounts paid towards sales tax and delivery charges.

Can you save my credit card information for my future Artizone orders?

Yes!!! Now we offer the ability to remember your preferred payment cards. When you place an online order with us, you can mark the "Remember my payment details" option if you want the card to be 'remembered'. And you can be sure your card number is safe, because all payment information is encrypted and only the last four digits are visible in the checkout process. On your next order you'll be able to select the card from a dropdown menu and all the relevant information will be filled in automatically. If you use more than one card, all the cards you choose to 'remember' will be available in the dropdown menu upon checkout.

But wait, that's not all. You can manage the 'remembered cards' from the Credit Cards tab of My Wallet (available from the My Zone menu).

Can I change the payment information for an existing order?

YES YOU CAN, simply access your account and proceed to "MY ORDER HISTORY" in the "MY-ZONE" menu. Once inside, locate the order to which you would like to change the payment details for. If the status of the order is showing "need a change" you can by all means proceed to change the payment details by clicking on the link and selecting the "edit billing information" in which you can simply change billing address as well as change the used credit card by selecting it from the dropdown menu or add a new one if it does not exist in the list. If the order status is different than "need a change" we will kindly ask you to call us at the customer care for further assistance.

Artizone discounts

Does Artizone offer discounts?

Two types of discounts are offered by Artizone, coupons and promotion codes.

How can I receive a promotion code?

Periodically, we provide promotion codes as a part of Artizone's marketing activities. These discounts may be sent directly by email or may appear in the media. The promotion code is entered during the checkout process and is one more way we give you the best for your money.

Can I use an Artizone coupon or a promotion code for all of the products offered on the website?

According to the Alcoholic Beverage Commission, we can't apply your coupon or promotion code to any alcoholic beverages. So, when you use a coupon or promotion code, it will be applied only to the non-alcoholic grocery products in your cart and cannot be used to cover delivery charges, when applicable.

For the moment, coupons can't be applied to pre-order items. So, when you apply a coupon to an order that includes both pre-order items and regularly scheduled items, we'll apply it only to the regularly scheduled items in your cart.

Some promotional codes may be valid only to the city they were featured in.

What coupon types does Artizone offer?

Artizone offers 2 kinds of coupons :

  • Product coupons - are valid for a specific product or products and are selected in the cart
  • Order coupons - are applied to your entire order and are selected in Step 3 of the checkout process

For both Product and Order coupons, we offer 2 types of discounts:

  • Percentage discount – applies a discount of a certain percentage to the relevant product(s) or to your whole order
  • Fixed-amount discount - reduces the price of the relevant product(s) or of the whole order.

How do I use coupons?

Before using a coupon, you have to save it in your Wallet in one of several ways:

  • Save a coupon directly to your wallet by selecting My Zone > Wallet > Coupons tab; or
  • In the Cart, click "Have a new coupon?", enter its code, and it will be added to your wallet ; or
  • During Checkout (in Step 2), click "Have a new coupon?", enter its code, and it will be added to your wallet.

Why don't I see the "Have a new coupon?" button all the time?

When your cart includes products for which coupons are available, we show you the "Have a new coupon?" button to remind you that if you've got the relevant coupon but haven't yet saved it to your wallet, now's the time. And when your cart doesn't contain any products that are eligible for coupons, we keep things simple and just hide the "Have a new coupon?" button.

Can I use more than one Product coupon for a product in my cart?

When your Product coupon shows a Percentage discount, you can use only one coupon and we'll apply it to the relevant product(s) in your cart. When your Product coupon refers to a Fixed Amount discount, you can use more than one. In fact, you can use the same number of coupons as the number of product units you've added to your cart.

Can I use more than one Order coupon per order?

When selecting an Order coupon, you may use only one per order.

  • Percentage discount – applies a discount of a certain percentage to your whole order
  • Fixed-amount discount - deducts the specified amount from the price of the whole order.

What does the "Use all my coupons, wisely" button do?

When your cart includes products that are eligible for coupons, you can select the Product coupons yourself or you can let us do it for you by clicking "Use all my coupons, wisely". If you want us to choose, we'll decide which Product coupon(s) give you the best value for this order. But there's one thing: If you've already selected a coupon for any of the products in your cart, your choices will be cleared when you click "Apply available coupons to cart" because we may figure it differently. And don't worry about the Order coupons – they'll be selected during checkout.

Artizone Rewards balance

How do I apply my Artizone Rewards balance to an order?

The Artizone Rewards balance is redeemable for all purchases on www.artizone.com and is used in the checkout process, 'Payment details'. After selecting "Use my Artizone Rewards balance", we’ll deduct the amount of the order from your Artizone Rewards balance. If your Artizone Rewards balance is less than the order total, we will use the entire Artizone Rewards balance and then charge the remaining amount to your credit card.

During checkout, you'll be asked to enter a valid credit card number in the Payment details step. But don't worry, this is just the standard way of processing your online shopping order. If the gift card value is greater than the value of your order, we won't charge your credit card at all. That's it, nothing less, nothing more. But when you order more than the gift card value, we'll charge your credit card only for the excess amount over the gift card value.

Artizone Rewards are valid for 5 years and are applied according the order in which you earned them. Artizone Rewards cannot be redeemed for cash. Artizone Reward Dollars cannot be used to purchase gift cards

Can I use my Artizone Rewards balance as part of the payment for a larger order?

YES, you may use your Artizone Rewards balance as part of the payment for a larger order of groceries by combining it with a Credit Card and/or a coupon as well. When you enter both a coupon number and apply your Artizone Rewards balance, we'll first apply the coupon and then we'll use your Artizone Rewards balance. Lastly, we'll charge any remaining amount of the online shopping order to your credit card. In this way, we keep your best interests at heart.

Artizone choice program

What is Artizone choice?

Artizone choice is our way to give shoppers who join the program extended benefits such as free delivery and discounts . We have several membership options for you to choose from with great benefits.

Can anyone be become an Artizone choice member?

NO! only those who register. Just kidding, we welcome all.

Any restriction I should know of before signing up?

Well, just a few basics:

• A single membership per user per delivery address is allowed and so does the free trial period.

• Free Delivery is available for orders above $14.99

• Free Delivery is not available for nationwide shipping

• Gift cards are excluded from the 5% discount.

 

Updated: Mar 18, 2015