Artizone is an online specialty food shopping community – a zone for artisans.
Artizone offers you the opportunity to buy from your favorite artisans with the convenience of online shopping. We follow the lead of artisans in providing the best food and groceries, adding value by making the online and delivery service a fun, easy and social experience.
Because you appreciate local, healthy and tasty food… and you’d rather spend your time enjoying it, instead of driving around shopping and collecting it.
You can shop-hop from one store to another, adding the products you like from each store to your Artizone shopping cart. Then register (1st visit only), check out and choose your delivery time, which is based on the products’ availability and the stores’ opening hours. That’s it! It’s just that simple. And you can be sure that we’ll deliver on time.
Artizone maintain two home delivery services:
By hovering over the site name on the left side of the header, you can switch between the sites.
All the information we process is transferred and stored securely, respecting your privacy. We keep only the information that’s absolutely required for us to provide you with our online shopping services, and we don’t use the stored information for any other purposes. For more information, refer to our Privacy Statement.
You may change any detail in your profile after you log in.
Simply click on the “My Account” link at the top right of Artizone’s homepage. A new window will pop up, allowing you to change your account's details.
When you invite your friends to Artizone using the special form, we send invitations on your behalf to your friends who haven't yet subscribed to our online shopping service. In the invitation email, they'll receive a special $10 discount on their first order of groceries and artisan food products. When they use their discount, we'll send an email with a special $10 discount for you, too.
This icon is part of the ‘MyPlate’ campaign created by the USDA and endorsed by First Lady Michelle Obama to promote healthier eating. The icon indicates a product's food group and its main nutritional value. Clicking this icon opens the food group's page on the USDA site, e.g., "Protein", which provides information about recommended quantities and usage for this food group.
You can also use the search box to look up products from one of the food groups, such as "Grains". Note that not all products actually belong to one of these major food groups, e.g., olive oil.
Phone:1-888-895-7562
Web: Use the Customer Care link on our home page
My Zone shows your order history, all items you ever ordered from Artizone, sample shopping lists and your own lists.
Your Wallet contains the following tabs:
You may specify your comments or instructions for your order in the Comments field during the checkout process. In the Comments field you may add special requests for any of the products or for the way in which products should be prepared, cut or packaged for you.
You’d probably be suspicious of a fresh market that claims to have every product in stock at all times. So, if we don’t have what you’ve ordered, we’ll use the substitution preference that you chose in the checkout process. In any case, you’ll only be charged for what you actually receive.
The "pre-order" sunburst lets you know about a product that can be ordered in advance of the date when it will first be available. That can mean –
It all starts with the "Coming Soon…" sunburst displayed in the upper left corner of a product's picture. When you click the "Pre-order, Free delivery" button at the bottom of the product's picture, the product is added to your cart. There, we list your pre-order items separately from the regular items, and ask you to choose home delivery or pickup for the pre-order items.
In Step 2 of the checkout process, we'll remind you of the delivery methods and times for both parts of your order, and you'll still have a chance to change your preferences for the order.
Of course! In the cart, when you select one of the options from the I want to receive this order field, we’ll subscribe you to receive the same order weekly, biweekly or every 4 weeks on the same day of the week and during the same time slot, and always delivered the same way – either by home delivery or by picking it up yourself from the pickup location. You can also turn your order into a subscription order during the checkout process.
You can suspend delivery of a subscription order for up to 3 months. This is done in My Zone > All my subscription orders.
When you pause a subscription order, we’ll still deliver your next pending order. If you need to cancel that specific order, just call Customer Care at 1-888-895-7562.
And if you ever want to delete the subscription order for good, just click the X on the specific subscription order (from My Zone > All my subscription orders).
For orders above $120, delivery is free. We charge a flat rate of $5.95 for all other orders. And, of course, there's no delivery fee when you pick up your order from one of our pickup locations.
Our home delivery time slots are:
Dallas: 10 a.m. – 12 p.m. / 6 p.m. - 8 p.m.
Chicago: 10 a.m. – 12 p.m. / 7 p.m. - 9 p.m. / 8 p.m. - 10 p.m.
Based on the products you add to your cart and the stores' opening hours, we'll offer you a selection of delivery dates and times relevant to your order.
When you place an order with Artizone, at Checkout we show you how many miles and minutes you saved by shopping for groceries online with Artizone instead of driving from store to store. We calculate this based on the distance between your house and the distance you would drive to shop at each of the stores. (If we don’t have your address, the calculation is based on the distance from our warehouse to each of the stores.) Of course, Google Maps ® helped us figure out the distance and traveling time, but only you know how much time you really saved by not looking for parking, not waiting on line, and not having to drag all the grocery packages home…
In any case, during checkout we’ll tell you when the next delivery time is for the products you’ve chosen.
The difference in the charged amount can result from –
Depending on the card policies, we'll try to charge the card for the whole amount in a single transaction; however, in rare cases, the card policy requires us to charge the card for the original order value and bill any excess charge in a separate transaction. When you combine the two charges, you'll see that they reflect the actual charge that was shown in the invoice you received.
If the final price is greater than the amount shown at checkout, we will deduct the additional charge from your Artizone Rewards balance; if the Artizone Rewards balance isn’t sufficient to cover the entire additional charge, we will charge your credit card for the amount remaining beyond the Artizone Rewards balance.
If the final price is lower than the amount shown at checkout, we will first reimburse your credit card up to the amount charged in the original order. Any remaining reimbursement will be added to your Artizone Rewards balance.
Being local means that we get to know and respect each other, so you can cancel your order at any time. We won’t charge you for a change or cancellation; at the same time, we ask you to try to update us as soon as possible if you foresee changes. In such a case, please contact Customer Care directly.
Delivery is an integral part of our business and we feel that all aspects are covered fairly by the delivery charge. If you would still like to leave a tip, please use this section to add it to your order and it will be given to your driver.
You may specify your comments or instructions for your order in the Comments field during the checkout process. In the Comments field you may add special requests for any of the products or for the way in which products should be packaged for you.
If we don’t have what you’ve ordered, we’ll use the substitution preference that you chose in the checkout process. In any case, you’ll only be charged for the groceries you actually receive.
The "pre-order" sunburst lets you know about a product that can be ordered in advance of the date when it will first be available. That can mean –
It all starts with the "Coming Soon…" sunburst displayed in the upper left corner of a product's picture. When you click the "Pre-order, Free delivery" button at the bottom of the product's picture, the product is added to your cart. There, we list your pre-order items separately from the regular items, and ask you to choose home delivery or pickup for the pre-order items.
In Step 2 of the checkout process, we'll remind you of the delivery methods and times for both parts of your order, and you'll still have a chance to change your preferences for the order.
Rates are calculated according to the service selected, weight of the package and the state to which the item is being shipped.
Artizone ships via FedEx. FedEx policy can be viewed here
You can change or cancel your order at any time. However, if you change or cancel after FedEx collects the order for shipping, you will need to return the products to our warehouse in perfect condition in order to receive your money back. You will be responsible for the shipping cost. In such a case, please contact Customer Care directly.
Our current delivery areas are listed below. But even if you don’t live in one of these areas, you may still be able to pick up your order by yourself from one of our pickup locations.
Dallas area
75201, 75202, 75203, 75204, 75205, 75206, 75207, 75208, 75209, 75210, 75211, 75212,
75214, 75215, 75218, 75219, 75220, 75221, 75222, 75223, 75225, 75226, 75227, 75228,
75229, 75230, 75231, 75233, 75234, 75235, 75238, 75239, 75240, 75242, 75243, 75244,
75245, 75246, 75247, 75248, 75250, 75251, 75252, 75254, 75258, 75260, 75261, 75262,
75263, 75264, 75265, 75266, 75267, 75270, 75275, 75277, 75283, 75284, 75285, 75286,
75287, 75294, 75295
Addison
75001
Allen
75002, 75013
Carrollton
75006, 75007, 75008, 75009, 75010, 75011
Coppell
75019, 75099
Flower Mound
75022, 75027, 75028
Frisco
75033, 75034, 75035
Irving
75014, 75015, 75016, 75017, 75037, 75038, 75039, 75060, 75061, 75062, 75063
McKinney
75069, 75070, 75071
Plano
75023, 75024, 75025, 75026, 75074, 75075, 75086, 75093, 75094
Richardson
75080, 75081, 75082, 75083, 75085
Mesquite
75150
Lewisville
75029, 75056, 75067
Grapevine
76051, 76099
Southlake
76092
Chicago area
DuPage
60101, 60103, 60106, 60108, 60126, 60133, 60137, 60139, 60143, 60148, 60157, 60172,
60181, 60184, 60185, 60187, 60188, 60189, 60190, 60191, 60504, 60514, 60515, 60516,
60517, 60521, 60523, 60527, 60532, 60540, 60555, 60559, 60561, 60563, 60564, 60199,
60522, 60565
Lake
60010, 60015, 60035, 60040 , 60044, 60045, 60047, 60048, 60060, 60061, 60069, 60089
Cook - North East
60004, 60005, 60007, 60016, 60018, 60022, 60025, 60026, 60043, 60053, 60056, 60062,
60068, 60070, 60076, 60077, 60089, 60090, 60091, 60093, 60201, 60202, 60626, 60631,
60645, 60656, 60712, 60714, 60203
Cook - North West
60008, 60010, 60067, 60074, 60107, 60120, 60169, 60173, 60192, 60193, 60194, 60195, 60118
Cook – Center
60131, 60164, 60171, 60176, 60402, 60415, 60453, 60455, 60457, 60458, 60459, 60465,
60480, 60501, 60513, 60525, 60526, 60534, 60546, 60558, 60601, 60603, 60605, 60606,
60607, 60609, 60610, 60611, 60612, 60613, 60614, 60615, 60618, 60623, 60625, 60628,
60629, 60630, 60632, 60634, 60636, 60637, 60638, 60639, 60640, 60641, 60646, 60647,
60652, 60654, 60657, 60659, 60661, 60666, 60706, 60707, 60804, 60805, 60660, 60642,
60305, 60608, 60104, 60130, 60153, 60154, 60155, 60160, 60162, 60163, 60165, 60301,
60302, 60304, 60602, 60604, 60616, 60699, 60701,60607,60651
Cook – South
60617,60643,60439
DuPage-West
60542
We look forward to expanding this list so if you live in Dallas or Chicago and want
to enjoy the advantages of online grocery shopping with Artizone, please be patient and do let us know by sending
us an email.
As we wouldn’t leave fresh products outdoors, we ask you or someone else to be home when we deliver your online shopping order. That’s why we can’t deliver to PO boxes. By the way, when an order includes alcohol the person receiving the delivery must have an identification card such as a Texas driver's license or other Texas identification to prove they are over the age of 21.
Dallas: Yes. We offer several pickup locations in the Dallas metropolitan area. Choose one of them in Step 1 of the checkout process and our Artizone truck will wait for you then and there: just bring a copy of your order or show it to us on your smartphone. When you receive your order this way, we don’t charge any delivery fee.
Where is the pick-up location in Fort Worth? You will find your Artizone pick-up order inside the Dude, Sweet Chocolate store located between Tillman's Roadhouse and Teskey's and across the street from Patrizio's.
Where is the pick-up location in Dallas? You will find your Artizone pick-up order in the parking lot behind the spaghetti warehouse where Record St. and Munger St. meet.
Chicago: Not yet, but we’re working on it…
Contact our Customer Care and we’ll do our best to accommodate you.
Our policy is straightforward: we’ll only charge you for the products that you ordered and received, and if there’s a mistake, we'll make things right – right away. If there’s a product you’re not happy with, keep it in its original packaging and contact Customer Care immediately for support.
If we are late, we'll do our best to assist you. Again, please call our Customer Care
To keep things simple, our Customer Care representatives are the best people to deal with replacement/refund cases, so we ask you to contact them directly to resolve the situation.
Artizone ships via FedEx throughout the continental USA.
You do not need to be home when FedEx delivers your order.
Our policy is straightforward: we’ll only charge you for the products that you ordered and received, and if there’s a mistake, we'll make things right – right away. If there’s a product you’re not happy with, keep it in its original packaging and contact Customer Care immediately for support.
If we are late, we'll do our best to assist you. Again, please call our Customer Care
To keep things simple, our Customer Care representatives are the best people to deal with replacement/refund cases, so we ask you to contact them directly to resolve the situation.
Credit card: When placing your online shopping order, you must provide a valid credit card number. You may use Amex, MasterCard, Visa, Diners or Discover accounts. If we can’t process your payment, we’ll contact you by email or phone as soon as possible.
Artizone Rewards balance: You may also pay for your order using your Artizone Rewards balance, which includes gift cards, Artizone Rewards, or other bonuses from Artizone. If your Artizone Rewards balance is greater than the order total, we will deduct the order amount from your Artizone Rewards balance. If your Artizone Rewards balance is less than the order total, we will use the entire Artizone Rewards balance and then charge the remaining amount to your credit card.
Alcoholic beverages can be purchased only by credit card.
The gift card is a way for you to share the quality and convenience of online grocery shopping at Artizone with those you love. We offer $25, $50, $75 and $100 gift cards. Card may not be redeemed for cash except as required by law. Artizone may remove or add gift cards to the website offering at its own discretion.
When you activate a gift card, its amount is added to your Artizone Rewards balance and is available for use during checkout. After you activate the card by selecting the Gift Cards tab in My Wallet and entering the gift card number there, you no longer need to keep the gift card code – we remember it for you! You can also activate a gift card during the checkout process by selecting the “Have a new gift card?” button.
An error message, "Wrong card number" is displayed when you enter the letters "arti" in lower case when entering the gift card number. To use the gift card correctly, do the following:
For every $50 you spend in qualifying orders placed with Artizone, we’ll add $1 to your Artizone Rewards balance. And for every 5 orders we deliver, we’ll add $5.95 to your Artizone Rewards balance – hey, that can cover the delivery for your next order! Artizone Rewards are earned on purchases of all products, including gift cards, but are not earned on the amounts paid towards sales tax and delivery charges.
Yes!!! Now we offer the ability to remember your preferred payment cards. When you place an online order with us, you can mark the "Remember my payment details" option if you want the card to be 'remembered'. And you can be sure your card number is safe, because all payment information is encrypted and only the last four digits are visible in the checkout process. On your next order you'll be able to select the card from a dropdown menu and all the relevant information will be filled in automatically. If you use more than one card, all the cards you choose to 'remember' will be available in the dropdown menu upon checkout.
But wait, that's not all. You can manage the 'remembered cards' from the Credit Cards tab of My Wallet (available from the My Zone menu).
We’re sorry, but right now this change isn't possible. In urgent cases, please contact Customer Care
Two types of discounts are offered by Artizone, coupons and promotion codes.
Periodically, we provide promotion codes as a part of Artizone's marketing activities. These discounts may be sent directly by email or may appear in the media. The promotion code is entered during the checkout process and is one more way we give you the best for your money.
According to the Alcoholic Beverage Commission, we can't apply your coupon or promotion code to any alcoholic beverages. So, when you use a coupon or promotion code, it will be applied only to the non-alcoholic grocery products in your cart and cannot be used to cover delivery charges, when applicable.
For the moment, coupons can't be applied to pre-order items. So, when you apply a coupon to an order that includes both pre-order items and regularly scheduled items, we'll apply it only to the regularly scheduled items in your cart.
Artizone offers 2 kinds of coupons :
For both Product and Order coupons, we offer 2 types of discounts:
Before using a coupon, you have to save it in your Wallet in one of several ways:
When your cart includes products for which coupons are available, we show you the "Have a new coupon?" button to remind you that if you've got the relevant coupon but haven't yet saved it to your wallet, now's the time. And when your cart doesn't contain any products that are eligible for coupons, we keep things simple and just hide the "Have a new coupon?" button.
When your Product coupon shows a Percentage discount, you can use only one coupon and we'll apply it to the relevant product(s) in your cart. When your Product coupon refers to a Fixed Amount discount, you can use more than one. In fact, you can use the same number of coupons as the number of product units you've added to your cart.
When selecting an Order coupon, you may use only one per order.
When your cart includes products that are eligible for coupons, you can select the Product coupons yourself or you can let us do it for you by clicking "Use all my coupons, Please". If you want us to choose, we'll decide which Product coupon(s) give you the best value for this order. But there's one thing: If you've already selected a coupon for any of the products in your cart, your choices will be cleared when you click "Apply available coupons to cart" because we may figure it differently. And don't worry about the Order coupons – they'll be selected during checkout.
During checkout, you can view all of your Order coupons in the Saved Coupons list. Click the arrow, select the coupon you want, and we'll apply it to your order. If you're seeing gray, don't worry: Coupons shown in gray are valid coupons, but just can't be applied to this order. When you click the "Apply available coupons" button, we'll decide which Order coupon will give you the best value for this order, and that's the one we'll apply. If you've already chosen a different Order coupon, your choice will be replaced by our choice.
The Artizone Rewards balance is redeemable for all purchases on www.artizone.com and is used in the third step of the checkout process, 'Payment details'. After selecting "Use my Artizone Rewards balance", we’ll deduct the amount of the order from your Artizone Rewards balance. If your Artizone Rewards balance is less than the order total, we will use the entire Artizone Rewards balance and then charge the remaining amount to your credit card.
During checkout, you'll be asked to enter a valid credit card number in the Payment details step. But don't worry, this is just the standard way of processing your online shopping order. If the gift card value is greater than the value of your order, we won't charge your credit card at all. That's it, nothing less, nothing more. But when you order more than the gift card value, we'll charge your credit card only for the excess amount over the gift card value.
Artizone Rewards are valid for 5 years and are applied according the order in which you earned them. Artizone Rewards cannot be redeemed for cash.
YES, you may use your Artizone Rewards balance as part of the payment for a larger order of groceries by combining it with a Credit Card and/or a coupon as well. When you enter both a coupon number and apply your Artizone Rewards balance, we'll first apply the coupon and then we'll use your Artizone Rewards balance. Lastly, we'll charge any remaining amount of the online shopping order to your credit card. In this way, we keep your best interests at heart.
Updated: Dec 20, 2012